Returns & Exchanges
At Conscious Chemist, we stand by the efficacy of our clean clinical formulations and offer a 15-day return window for products that are unused and in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on opened or used skincare items.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return and state the reason.
Quality Review
Our team will review your request within 48 hours to ensure the product meets our return criteria for safety and hygiene.
Complimentary Pickup
Once approved, we will arrange a free reverse pickup from your registered address at a time convenient for you.
Instant Refund
After the product reaches our warehouse and passes inspection, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing